A clear conversation before work begins can prevent confusion later. The goal is not to interrogate a provider; it is to make sure both sides understand the problem, proposed solution, responsibilities, price, and next steps.
Requirements differ by state, city, and type of work. Verify the rules that apply where the property is located.
1. Are you licensed and insured for this work?
Ask for the business name and applicable license or registration number, then verify it with the relevant state or local authority. Request evidence of current liability insurance and workers’ compensation where applicable. A business card or advertisement is not proof of either.
2. What did you find, and how did you confirm it?
A useful explanation should connect symptoms to the diagnosis. Ask whether testing was performed, what areas were inspected, whether concealed damage is possible, and what could change once work begins.
3. What exactly is included in the written scope?
The scope should identify the repair or installation, locations, preparation, materials, quantities, finishes, cleanup, disposal, permits, inspections, and items specifically excluded. For a complex project, plans or photos can reduce ambiguity.
4. How is the price calculated?
Ask whether the proposal is fixed-price, time-and-materials, or an initial estimate. Clarify diagnostic charges, labor, parts, travel, permits, tax, disposal, after-hours fees, and the process for approving extra work. Never rely only on a verbal price for a substantial project.
5. Who will perform the work?
Confirm whether employees or subcontractors will come to the property, who supervises them, and whether the same insurance and qualification requirements apply. Ask how appointments are identified and how access to the property is handled.
6. What warranty or guarantee applies?
Separate manufacturer coverage from the provider’s workmanship promise. Ask what is covered, for how long, who pays for labor, whether registration is required, and what actions could void protection. Get the terms in writing.
7. What happens if plans change?
Unexpected conditions can occur. The written agreement should explain change orders, approval, scheduling changes, cancellation, deposits, final payment, disputes, and how damage or complaints are addressed.
Before You Say Yes
- Read the entire agreement and keep a copy.
- Do not sign blank or incomplete documents.
- Confirm permits rather than assuming they are unnecessary.
- Avoid pressure to make an immediate decision on non-emergency work.
- Use a traceable payment method and follow applicable deposit limits.
- Do not make final payment until agreed work is complete and required inspections are addressed.
This guide is general information, not legal or professional advice. If a contract, lien, financing arrangement, or dispute is significant, consider advice from a qualified professional in your state.